Terms and conditions

Particular sales terms and conditions, Egypt reglementations


1.    Airport Welcoming 


Customers will be welcomed by a Dune correspondent using a Dune sign to be recognized. It is usually outside the arrival hall, after luggage collect and custom clearance. You have the possibility of getting an airport assistance with visa issuance for an extra fee.  

2.    Transfers 


For the liveaboards with departures and arrivals at Marsa Alam and/or Hurghada airport, customers will be transfered by bus to reach the marinas where they will board Dune boat or chartered boats by Dune.
For the long journeys starting from Hurghada airport (Ras Galep 200 km – Marsa Alam 250km, Hamata 450km), customers might have to wait other participants in order to gather several transfers. Water and snack will be provided in that case. 

Indicative lengths for transfers between airports and departures ports :
  • Hurghada airport/ Safaga marina: 45 minutes (North, Brothers)
  • Hurghada airport /Ras Galep Marina : 3h (Brothers, Deadalus, Zabargad, St John’s).
  • Hurghada airport /Marsa Alam Marina : 4h (St John’s, Fury Shoal, Sud and Dolphins)
  • Marsa Alam airport/Ras Galep Marina : 15 minutes
  • Marsa Alam airport /Marsa Alam Marina: 1h

Day Use 
The Booking of a « day use » in a hotel (use of hotel facilities, beach and swimming pool, bath towel….) is highly recommended in the following cases :
1 – Arrival in the morning the first day ( checkin on board from 18H)
2- Late return flight the last day ( check out of the boat at 8am)
3- If one of this situation happens, the customer will have to pay an additionnal transfer Booking of a day use is an extra fee for the customer.     

3.    Included services on Dune’s Liveaboards 


The beginning of the liveaboard service starts with the dinner on Saturday evening the day before the departure of the trip and ends theday  after the boat has returned to the marina with breakfast on board (check out 8 :00) according to the different flights’s schedules.

All the costs that might incurred before and after the beginning of the service are the responsability of the customers (Day use, meals, hotel night…)  
  • 1 week Liveaboards (6 days and 7 nights on board) 
  • 6 days full board (includes tea, instant coffee, water and soft drinks)
  • 7 nights on board in a sharing double cabin (single use with extra fee availaibleServices fees
  • For the 7th night, Dune reserves its right to accomodate guests in a 2** hotel with half board in a double room to share. (drinks not include)
  • 16 dives package divided from Sunday to Friday with a 12 L tanks (DIN or INT), and lead. 
  • Nitrox is free of charge and cannot be subject to any complaint especially in case of possible failure of the compressor. 
  • Governmental taxes 

 4.    Services not included in the liveaboards


 International and domestic flights
Cancellation and assistance insurance
Drinks such as beer, wine, and espresso
Rental of diving equipment, diving lamps, SMB
Diving coursesSupervision by a diving instructor for OWD and Cmas** beyond 20m
Visas
Extras nights or day use before and after the liveaboard 
Transfers airport/hotel or hotel/airport in case of day use before and after the liveaboard   

5.    Advices and laws about recreational diving in Egypt


  • Egyptian legislation limits recreationnal diving to a depth of 40 meters (without decompression stop)
  • Medical certificate allowing the practice of scuba diving (mandatory document must be less than a year old)
  • Dive cards, and diving log justifying the level and number of dives
  • Dive computer, SMB, and a surface way of signalisation (lights and/or sound device)
  • Dune’s diving instructors are responsible on board the boats.
  • They might have to forbid some dives in case a customer do not gather the level and/or technical skills to be able to do it.
  • This decision can be made for the safety of the customer but also for other divers.    

Required Dive level 
The Marine parks liveaboards ( Brothers, Daedalus, Zabargad…)
A minimum of 50 dives with a CMAS** or AOWD is mandatory North and South Liveaboards (St John’s, Abu Fendira, North…).
A minimum of 20/30 dives with CMAS* or OWD is mandatory (the diver will have to pay an extra fee for underwater supervision)  

6.    Liveaboards planning and boat organization 


The boats displayed on our schedule can be modified and replace without prior notice by a boat of the exact same category. Departures and arrivals Marinas may be changed without notice depending on Dune’s schedule qnd other constraints.  

Informations and documents needed to register customers : 
  • A passeport or an ID card (This has to be checked accordind to the customer nationality) valid for 6 months after the returnal date is mandatory (it has to be shown to customs clearance)
  • Names and first names to be given upon booking
  • Passeport/ID number
  • Level and number of dives
  • Flights informations : arrival and departure
  • Booking requests such as : rental equipment, diving courses, cabin requests   

7.    Cancellation policy 


Cancellation fees apply to all services provided by Dune ( transfers, diving, liveaboards and hotel services) A group consists of at least 8 customers.In case of cancellation of customers on a full charter boat fare, the fare will belong to group price, and will retain the full charter cancellation conditions.Any cancellation must be notified by a written statement either by e-mail or mail.
The date of receipt of the mail or cancellation email will define the cancellation fee schedule.

Cancellation conditions for individual bookings
Cancellation from 60 to 31 days before the date of departure: 25% of the total amount of the cruise / stay.
Cancellation from 30 to 21 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation from 20 to 15 days before the date of departure: 75% of the total amount of the cruise / stay.
Cancellation 14 days before the date of departure: 100% of the total amount of the cruise / stay. 

Cancellation conditions for group bookings (from 8 participants)
Cancellation from 90 to 61 days before the date of departure: 30% of the total amount of the cruise / stay.
Cancellation from 60 to 31 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation from 30 to 15 days before the date of departure: 75% of the total amount of the cruise / stay.
Cancellation 14 days before the date of departure: 100% of the total amount of the cruise / stay. 

Cancellation conditions for charter registrations
Cancellation from 90 to 61 days before the date of departure: 30% of the total amount of the cruise / stay.
Cancellation from 60 to 31 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation 30 days before the date of departure of the boat: 100% of the total amount of the cruise / stay.  
The minimum number of participants to guarantee the departure of a cruise depends on the total capacity of the boat and if it is a chartered one.  

On Dune’s boats,  Ghani, Nemo and Jessica :
Boat of 22 places: 11 participants
Boat of 30 places: 15 participants 

On chartered boats :
22 places boats : 12 participants 
24 places boats : 14 participants
26 places boats : 16 participants
30 places boats : 20 participants  

At more than 30 days of departure, Dune reserves the right to cancel a cruise without compensation if the number of participants is insufficient.  

8.    Payment and Refund policy 


  • A deposit of 30% will have to be paid by the customer so that the booking can be confirmed.
  • The balance of the booking must be made 30 days before departure for an individual booking and 45 days before departure for a group booking or full charter.
  • Payments on board must be made in cash or CC (excludind tips payment). Please be warned, 3% of bank charges will be added for payments in CC.
  • Failure to follow a route does not allow an indemnity or a refund of taxes
  • Non compliance with the program does not allow an indemnity or a refund of taxes. (ex : number of 16 dives not reached because of the weather, insufficiant dive level…)
  • Changes of boars or marinas do not allow an indemnity.
  • A possible failure or the EANX compressor do not allow an indemnity.
  • Customers are personally responsible for all their belongings from the airport arrival transfer to the moment they return to it. The of their personal belongings due to negligence or oversights can not allow any recourse against Dune. 

Important notice : Our rates may change without prior notice during the season generally because of : increasing of taxes, fuel, or exchange rates fluctuation . 

9.    Liveaboard or Journey cancellation and Force Majeure  


Dune reserves the right to cancel a stay of cruise for reasons of force majeure such as natural disaster, epidemics, war, strikes, riots, etc… 
Dune declines all responsability for events such as injury, death or destructions of personal belongings due to acts of war, insurrections, military actions, revolutions or exceptional weather/sismic events, that would occured beyond its control. Any unpredictable and insurmontable event that would happen beyond Dune’s control constitues a case of force majeure. If this case occurs, this will be notified to the customer as soon as possible.
Due to natural disasters, revolutions, wars, or state decisions, the customer can not claim any compensation if the trip is shortened or cancelled. This would apply as well for all that may keep the customer to benefit some of the services.
The closure of roads, airports, train stations, marinas and the removal/suppression of trains, plans, boats decided by the carriers, administrations and official authorities are not on the behalf of Dune and will not allow any indemnities. 

 All Dune Red Sea ‘s team remains at your disposal for any other informations needed. We wish all the divers and incredible journey, fill with wonderful underwater encounters as well as on board !   

Contact  

Bruno Del Gallo  (Operating Liveaboard Manager)
Phone : +20 (0)1119710933
Mail : bruno.cruise@dune-world.fr



Particular sales terms and conditions, Soudan reglementations


1.    Airport Welcoming 

Customers will be welcomed by a our Sudanese partner outside the arrival hall, after luggage collect and custom clearance. Passengers have to get their pre-visa document.   

2.    Transfers 

Liveaboards start in Port Soudan. Customers will be transfered by bus to reach the marinas where they will board Dune boat or chartered boats by Dune.
Transfer time : 20 minutes.

Day Use 
For the last day we organise the visit of Port Soudan by tuk tuk 'church, school, souk and local market). The includes : transportation, guide and a drink. 
Cost : 10$.

3.    Included services on Dune’s Liveaboards 

The beginning of the liveaboard service starts with the dinner the day before the departure of the trip and ends the day  after the boat has returned to the marina with breakfast on board (check out 10 :00)

All the costs that might incurred before and after the beginning of the service are the responsability of the customers (Day use, meals, hotel night…)  

1 week Liveaboards
6 days and 7 nights full board (includes tea, instant coffee, water and soft drinks).
16 dives with a 12 L tanks (DIN or INT).
Weights (but no belt) 
Nitrox is free of charge

10 nights Liveaboards
9 days and 10 nights full board (includes tea, instant coffee, water and soft drinks).
25 dives with a 12 L tanks (DIN or INT).
Weights (but no belt) 
Nitrox is free of charge

11 nights Liveaboards 
10 days and 9 nights full board (includes tea, instant coffee, water and soft drinks).
28 dives with a 12 L tanks (DIN or INT).
Weights (but no belt) 
Nitrox is free of charge

12 nights Liveaboards 
10 days and 9 nights full board (includes tea, instant coffee, water and soft drinks).
37 dives with a 12 L tanks (DIN or INT).
Weights (but no belt) 
Nitrox is free of charge

 4.    Services not included in the liveaboards  


Governmental taxes  : 187€ for the 7 nights liveaboard, 230€ for the 10 and 11 nights liveaboard, 240€ for the 14 nights liveaboard. To be paid upon arrival by cash.
Visa : 155$ to be paid upon arrival
International flights
Cancellation and assistance insurance
Tips for the crew : 7€ per person and per day to be given at the end of the liveaboard if wanted
Drinks such as beer, wine, and espresso
Diving courses
Rental of diving equipment, diving lamps, SMB
Extras nights or day use before and after the liveaboard 

5.  Advices and laws about recreational diving in Sudan


Egyptian legislation limits recreationnal diving to a depth of 40 meters
Medical certificate allowing the practice of scuba diving (mandatory document must be less than a year old)
Dive cards, and diving log justifying the level and number of dives
Dive computer, SMB, and a surface way of signalisation (lights and/or sound device)

Dune’s diving instructors are responsible on board the boats. They might have to forbid some dives in case a customer do not gather the level and/or technical skills to be able to do it. This decision can be made for the safety of the customer but also for other divers.    

Required Dive level : A minimum of 50 dives with a CMAS** or AOWD is mandatory North and South Liveaboards (St John’s, Abu Fendira, North…)

6.  Liveaboards planning and boat organization 

The boats displayed on our schedule can be modified and replace without prior notice by a boat of the exact same category. 

Informations and documents needed to register customers : 
  • A passeport or an ID card (This has to be checked accordind to the customer nationality) valid for 6 months after the returnal date is mandatory (it has to be shown to customs clearance)
  • Pre-visa request to be done when booking the liveaboard and to be send to our local corespondant. 
  • Names and first names to be given upon booking
  • Passeport/ID number 
  • Level and number of dives 
  • Flights informations : arrival and departure 
  • Booking requests such as : rental equipment, diving courses, cabin requests   

7.    Payment and Refund policy 

A deposit of 30% will have to be paid by the customer so that the booking can be confirmed.
The balance of the booking must be made 30 days before departure for an individual booking and 60 days before departure for a group booking or full charter.

Payments on board must be made in cash or CC (excludind tips payment). Please be warned, 3% of bank charges will be added for payments in CC.

Failure to follow a route does not allow an indemnity or a refund of taxes

Non compliance with the program does not allow an indemnity or a refund of taxes. (ex : number of 16 dives not reached because of the weather, insufficiant dive level…)

Changes of boars or marinas do not allow an indemnity.
A possible failure or the EANX compressor do not allow an indemnity.

Customers are personally responsible for all their belongings from the airport arrival transfer to the moment they return to it. The of their personal belongings due to negligence or oversights can not allow any recourse against Dune. 

7.    Cancellation policy 


Cancellation fees apply to all services provided by Dune ( transfers, diving, liveaboards and hotel services) 

A group consists of at least 8 customers.In case of cancellation of customers on a full charter boat fare, the fare will belong to group price, and will retain the full charter cancellation conditions.

Any cancellation must be notified by a written statement either by e-mail or mail. The date of receipt of the mail or cancellation email will define the cancellation fee schedule.

Cancellation conditions for individual bookings
Cancellation from 60 to 31 days before the date of departure: 25% of the total amount of the cruise / stay.
Cancellation from 30 to 15 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation from 14 days before the date of departure: 100% of the total amount of the cruise / stay.

Cancellation conditions for group bookings (from 8 participants) and for charter
Cancellation from 90 to 61 days before the date of departure: 30% of the total amount of the cruise / stay.
Cancellation from 60 to 31 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation from 30 days before the date of departure: 100% of the total amount of the cruise / stay.

9.    Liveaboard or Journey cancellation and Force Majeure  

Dune reserves the right to cancel a stay of cruise for reasons of force majeure such as natural disaster, epidemics, war, strikes, riots, etc… 

Dune declines all responsability for events such as injury, death or destructions of personal belongings due to acts of war, insurrections, military actions, revolutions or exceptional weather/sismic events, that would occured beyond its control. Any unpredictable and insurmontable event that would happen beyond Dune’s control constitues a case of force majeure. If this case occurs, this will be notified to the customer as soon as possible. Due to natural disasters, revolutions, wars, or state decisions, the customer can not claim any compensation if the trip is shortened or cancelled. This would apply as well for all that may keep the customer to benefit some of the services.

The closure of roads, airports, train stations, marinas and the removal/suppression of trains, plans, boats decided by the carriers, administrations and official authorities are not on the behalf of Dune and will not allow any indemnities.  All Dune Red Sea ‘s team remains at your disposal for any other informations needed.

We remind you that transportation of alcohol in Sudan is totaly forbiden.

DUNE SOUDAN : JOUHANIN Frédéric (MANAGER NEMO ET DUNE SOUDAN) 
Phone: +24.99.26.98.10.99 
Mail: frederic.jouhanin@dune-world.com