Terms and conditions

SALES AND TERMS CONDITIONS - SUDAN


1. Airport welcoming


Customers will be welcomed by our Sudanese correspondent using a Dune sign to be recognized. Meeting point will be in the arrival hall before customs. Pre-visa or visa must be requested and obtained before your travel.   

Last day organization : Upon request, guest will have the opportunity to book a tour of Port Sudan city operated in Tuk Tuk (churches, schools, local markets). This tour includes transportation, private guide and a complimentary drink. This visit is an additional cost to be supported by the guest (around 10€/pers) 

2. Transfers


All liveaboards take departure from Port Sudan. Passengers will be transferred by minibus/bus to the port where they will embark onboard Dune’s boat.The length of the transfers between the airport and the port is about 20 minutes for Port Sudan’s marina and about 1h30 for Mohamed Ghoul’s marina. 

3. Included services on Dune's Liveboard


The beginning of the liveaboard service starts with the dinner on the evening the day before the departure of the trip and ends the day after the boat has returned to the marina with breakfast on board (check out 10:00AM) according to the different flights’s schedules.
All the costs that might ocurred before and after the beginning of the service are the responsibility of the customers (Day use, meals, hotel night…) 

Important notice : Our prices can be modified without notice during the season, in particular in the event of increases in taxes, fuel, or variations in exchange rate.    

1 week Liveaboards (6 days and 7 nights on board) 
  • 6 days full board (includes tea, instant coffee, water and soft drinks)
  • 7 nights on board in a shared double cabin (single cabin available with an extra fee)
  • 16 dives package divided from Sunday to Friday with a 12 L tanks (DIN or INT), and weights (w/o the belt). 
  • Nitrox is free of charge. 

10 Nights liveaboards (11 days and 10 nights on board)
  • 11 days and 10 nights on board in a shared double cabin (single cabin available with an extra fee) full board (includes tea, instant coffee, water and soft drinks)
  • 25 dives package with a 12 L tanks (DIN or INT), and weights (w/o the belt). 
  • Nitrox is free of charge. 

11 Nights liveaboards (12 days and 11 nights on board)
  • 12 days and 11 nights on board in a shared double cabin (single cabin available with an extra fee), full board (includes tea, instant coffee, water and soft drinks)
  • 28 dives package with a 12 L tanks (DIN or INT), and weights (w/o the belt). 
  • Nitrox is free of charge. 

14 Nights liveaboards (15 days and 14 nights on board)
  • 15 days and 14 nights on board in a shared double cabin (single cabin available with an extra fee), full board (includes tea, instant coffee, water and soft drinks)
  • 37 dives package with a 12 L tanks (DIN or INT), and weights (w/o the belt). 
  • Nitrox is free of charge. 

4. Services not included on the Liveboard


  • Visa (145$ to be paid upon arrival)
  • Government taxes such as follows : 7 Nights itinerary : 187€ ; 10Nights and 11 Nights itinerary 223€ ; 14 Nights itinerary 250€ (to be paid in cash upon arrival, please kindly provide change)
  • International and domestic flights
  • Cancellation and assistance insurance
  • Rental of diving equipment, diving computer, diving lamps, SMB
  • Diving courses 
  • Assistance and visa delivery
  • Extras nights or day use before and after the liveaboard 
  • Transfers airport/hotel or hotel/airport in case of day use before and after the liveaboard 
  • Additional activities at the end of the cruise
  • Tips for the crew (7€ advised per person per day to be given at the end of the stay) and at the discretion of the client.
  • Drinks such as beer, wine, and espresso

5. Advices and laws about recreational diving in Sudan


Sudanese’s legislation  

Limits recreational diving to a depth of 40 meters 
Tech Diving with Confirmed nitrox is limited to 55meters depth 

Diver’s obligations

  • Medical certificate allowing the practice of scuba diving (mandatory document must be less than a year old). 
However, we strongly recommend a medical certificate issued by a federal doctor or a sports doctor, especially for people over 70, people suffering from a chronic pathology or needing to be assessed, or in case of a previous diving accident. The medical certificate must specify : the number of dives per day, the maximum depth and duration authorized. 

If this medical certificate is not issued, a medical history questionnaire will have to be completed on site by the diver. DUNE Red Sea reserves the right to limit the number of dives, duration and depth of the diver (without any compensation being claimed). 

Any medical treatment must imperatively be notified to DUNE Red Sea when making the reservation request. 

  • Dive cards, justifying the level and number of dives.
  • Logbook in case of training carried out during the cruise
  • Dive computer, Surface Marker Buoy, and a surface way of signalization (lights and/or sound device)
  • Valid dive insurance (if not, insurance can be purchased on board, insurance is mandatory)
  • Passport copy to be given on board
  • We remind you that the transport of alcohol in luggage is strictly prohibited in Sudan. 

Dune’s diving instructors are responsible on board the boats. They might have to forbid some dives in case a customer do not gather the level and/or technical skills to be able to do it. This decision can be made for the safety of the customer but also for other divers.  

Required Dive level 

A minimum of 50 dives in open water
CMAS 2*or PADI AOW + Deep or PA40 or supervised by an authorized member of your club.

6. Liveboards planning's and boat organization


The boats displayed on our schedule can be modified and replace without prior notice by a boat of the exact same category.  

Pre-visa to be filled in when booking and send to our local correspondent  

Information and documents needed to register customers : 

  • A passport valid for 6 months after the return date is mandatory (it has to be shown to customs clearance)
  • Passeport/ID number 
  • Names and first names to be given upon booking
  • Level and number of dives 
  • Flight informations : arrival and departure 
  • Booking requests such as : rental equipment, diving courses, cabin requests
  • Dive insurance

7. Payment and refund policy


  • For individuals and small group (from 10 pax) a deposit of 30% will have to be paid so that the booking can be confirmed.
  • For Groups and Full charter bookings : a deposit of 10% will have to be paid so that the booking can be confirmed
  • The balance of the booking must be made 30 days before departure for an individual booking or a group booking (from 10 pax)
  • The balance of the booking must be made 60 days before departure for a full charter booking.
  • Payments on board must be made in cash (Euro, Dollars, or Sudanese Pound) or CC (excluding tips payment). Please be warned, 3% of bank charges will be added for payments in CC.
  • The itinerary can be modified during the trip because of external events beyond our control (weather conditions, government decision, diving accident requiring a return of the boat…). Failure to follow a route does not allow an indemnity or a refund of taxes.
  • Non compliance with the program does not allow any indemnity or a refund of taxes. (ex : number of 16 dives not reached because of the weather, insufficient dive level…)
  • Changes of boat or marinas do not allow an indemnity.
  • A possible failure or the EANX compressor do not allow an indemnity (free service).  

Customers are personally responsible for all their belongings from the airport arrival transfer to the moment they return to it. The loss of their personal belongings due to negligence or oversights cannot allow any recourse against Dune. 

Important notice : Our rates may change without prior notice during the season generally because of : increasing of taxes, fuel, or exchange rates fluctuation

8. Cancellation policy


Cancellation fees apply to all services provided by Dune (transfers, diving, liveaboards and hotel services)  

Cancellation fees also apply to Visa 30 days before departure. 

A group consists of at least 10 customers. 

Any cancellation must be notified by a written statement either by e-mail or mail. 

The date of receipt of the mail or cancellation email will define the cancellation fee schedule.

  • Cancellation conditions for individual bookings 


Cancellation from 60 to 31 days before the date of departure: 30% of the total amount of the cruise/stay.
Cancellation from 30 to 21 days before the date of departure: 50% of the total amount of the cruise / stay.
Cancellation from 20 days before the date of departure: 100% of the total amount of the cruise / stay.


  • Cancellation conditions for group bookings (from 10 participants) 


Cancellation from 90 to 61 days before the date of departure: 30% of the total amount of the cruise/stay.
Cancellation from 60 to 31 days before the date of departure: 50% of the total amount of the cruise/stay.
Cancellation less than 30 days before the date of departure: 100% of the total amount of the cruise/stay.


  • Cancellation conditions for a charter booking 


Cancellation from 90 days before the date of departure : 100% of the total amount of the cruise/stay for any place not sold. 

In case of cancellation of customers on a charter boat rate, the price may change to group price if the departure of the boat is more than 90 days, on written request (email) by the pax leader. 

Any charter must be signaled during the confirmation of the file by a comment in the file (FC + name of the group).

If a cancellation applies in a full charter booking less than 90 days before departure, pax leader must find another customer otherwise 100% cancellation fees will apply.


  • Cancellation conditions for a full charter 


Cancellation from 90 to 61 days before the date of departure of the boat: 50% of the total amount of the cruise/stay.
Cancellation from 60 to 31 days before the date of departure of the boat: 75% of the total amount of the cruise/stay.
Cancellation from 30 days before the departure date of the boat: 100% of the total amount of the cruise/stay. 

The minimum number of participants to guarantee the departure of a cruise depends on the total capacity of the boat : 22-seat DUNE boat: 8 participants.

More than 30 days before departure, DUNE reserves the right to cancel, without compensation, a cruise if the number of participants is insufficient.

9. Liveboard or journey cancellation and Force Majeure


Dune reserves its right to cancel a stay of cruise for reasons of force majeure such as natural disaster, epidemics, war, strikes, riots, etc…  

Dune declines all responsibility for events such as injury, death or destructions of personal belongings due to acts of war, insurrections, military actions, revolutions or exceptional weather/seismic events, that would occurred beyond its control. Any unpredictable and insurmountable event that would happen beyond Dune’s control constitutes a case of force majeure. If this case occurs, this will be notified to the customer as soon as possible. Due to natural disasters, revolutions, wars, or state decisions, the customer cannot claim any compensation if the trip is shortened or cancelled. This would apply as well for all that may keep the customer to benefit some of the services. 

The closure of roads, airports, train stations, marinas and the removal/suppression of trains, plans, boats decided by the carriers, administrations and official authorities are not on the behalf of Dune and will not allow any indemnities. 

All Dune Red Sea’s team remains at your disposal for any other information needed. We wish all the divers and incredible journey, filled with wonderful underwater encounters as well as on board! 


10. Contacts


Reservation Contact : BRANCA Eléonore (COUNTRY MANAGER DUNE) 
Cell : 00 33 (0)6 58 64 60 58

Local Contact : Khalid Saadan Ahmed “Shamkhatour” 
Cell : 00249912321348 

Contact DUNE RED SEA : ZREIK Nathanaël (GENERAL MANAGER DUNE RED SEA) 
Cell : +20.11.22.71.24.97 

Contact DUNE SOUDAN : BARRE Axel (MANAGER NEMO AND DUNE SOUDAN) 
Cell : 00 20 10 96 67 64 91 (sudanese number to come)

SALES AND TERMS CONDITIONS - DJIBOUTI


1. Airport welcoming


Invitation letter to present to get the visa done. Guests will be welcomed outside the airport by our Djiboutian representant holding a Dune sign.

2. Transfers


The liveaboard starts from Djibouti fishing port. Guests will be transferred by minibus from the airport or from the beach house/hotel to the port so they can board the boat.
The tranfer from the airport or from the Beach house is about 20 minutes.
The boat can be board from 5 pm. 

Day Use :  Guests that arrive before  5 pm will be transferred to the Beach House or to an hotel for a day use (extra fee). An other transfer will come to pick them up to drive them to the port of departure around 5 pm. 

Last day organization : Guests will be offered several options such as :
  • Day trip to Lake Assal with 4X4. This trip includes : transportation, private guide, sandwich and drink. This trip is optional and will have to be paid on site, the price depends on the number of participants.
  • Day at Beach House
  • Day use in a hotel

3. Included services on Dune's Liveboard


1 week liveaboard :
  • 6 days/7 nights on board in a double/twin shared cabin ( Single supplement available)
  • Full board  (included :  tea, coffee powder, water and non alcoholic drinks)
  • 13 dives package12L aluminium tanks (DIN/INT) and leads (without the belt)
  • Snorkeling
  • Nitrox

The beginning of the liveaboard service starts with the dinner on Saturday evening the day before the departure of the trip and ends the day after the boat has returned to the marina with breakfast on board (check out 8 :00) according to the different flights’s schedules.

All the costs that might incurred before and after the beginning of the service are the responsibility of the customers (Day use, meals, hotel night…).

Important notice : Our rates may change without prior notice during the season generally because of : increasing of taxes, fuel, or exchange rates fluctuation.

4. Services not included on the Liveboard


  • Visa (To be paid at the airport) : 25 $
  • E-visa : 15 $
  • National and international flights
  • Cancellation and repatriation insurance
  • Dive  insurance
  • Gear rental
  • Diving courses and trainings
  • Supervision by an instructor
  • Assistance and visa delivery
  • Extra nights or day before and after the liveaboard
  • Airport/hotel or hotel/airport transfers in case of day use before or after the cruise
  • Additional activities at the end of the cruise
  • Tips for the crew (7€ advised/pers/day to be given at the end of the trip and according to guest satisfaction)
  • Drinks such as beers, wine, aperitifs and espressos

5. Advices and laws about recreational diving in Sudan


There isn’t any specific laws regarding the depth in Djibouti. However, the limits of depth will be given by the cruise director and will have to be rigorously respected. 

The obligations

  • Medical certificate allowing the practice of scuba diving (mandatory document, must be less than a year old)
However, we strongly recommend a medical certificate issued by a federal doctor or a sports doctor, especially for people over 70, people suffering from a chronic pathology or needing to be evaluated, or in the event of a previous diving accident. The medical certificate must specify: the number of dives per day, the maximum depth and duration authorized. 

If this medical certificate is not issued, a medical history questionnaire will have to be completed on site by the diver. DUNE Red Sea reserves the right to limit the number of dives, duration and depth of the diver (without any compensation being claimed). 

Any medical treatment must imperatively be notified to DUNE Red Sea when making the reservation request. 

  • Dive card to justify level and experience
  • Logbook in case of training carried out during the cruise
  • A dive computer, a Surface Marker Buoy, a surface emergency signaling mode (lights and/or sound devices)
  • Diving insurance (mandatory)
  • A photocopy of passport to give to the guide on board

Dune’s diving instructors are responsible on board the boats. They might have to forbid some dives in case a customer do not gather the level and/or technical skills to be able to do it. This decision can be made for the safety of the customer but also for other divers.

Dive level and experience required

  • A minimum of 25 dives 
  • CMAS 2* or Advanced Open Water diver

6. Liveboards planning and boat organization


The boats displayed on our schedule can be modified and replace without prior notice by a boat of the exact same category.  

Information and necessary documents for the guest registration :

  • Invitation letter
  • A passeport or an ID card (This has to be checked according to the customer nationality) valid for 6 months after the return date is mandatory (it has to be shown to customs clearance)
  • Passeport/ID number
  • Names and first names to be given upon bookingLevel and number of dives
  • Flight informations : arrival and departure
  • Booking requests such as : rental equipment, diving courses, cabin requests
  • Diving insurance

7. Payment and refund policy


  • A deposit of 30% will have to be paid by the customer so that the booking can be confirmed for an individual booking or a group booking (from 10 participants) 
  • A deposit of 10% will have to be paid to confirm the booking for a full charter 
  • The balance of the booking will have to be made 30 days before departure for an individual booking or a group (from 10 participants) 
  • The balance of the booking will have to be made 60 days before departure for a full charter 
  • Payments on board must be made in cash (Euros, Dollars, or Djiboutian Franc) or Credit Card (excluding tips payment). Please be warned, 3% of bank charges will be added for payments in Credit Card. 
  • Failure to follow a route for reasons like weather conditions, government decision, diving accident requiring a return of the boat, or any case of force majeure, does not allow an indemnity or a refund of taxes. 
  • Non-compliance with the program does not allow an indemnity or a refund of taxes (ex : number of 13 dives not reached because of the weather, insufficient dive level…). C
  • hanges of boats or marinas do not allow an indemnity. 
  • A possible failure or the EANX compressor do not allow an indemnity.  

Customers are personally responsible for all their belongings from the airport arrival transfer to the moment they return to it. The loss or break of their personal belongings due to negligence or oversights cannot allow any recourse against Dune. 

Important notice : Our rates may change without prior notice during the season generally because of increasing of taxes, fuel, or exchange rates fluctuation.

8. Cancellation policy


Cancellation fees apply to all services provided by Dune (transfers, diving, liveaboards and hotel services).

Cancellation fees apply as well to visas 30 days before departure.

A group consists of at least 10 customers.

In case of cancellation of customers on a full charter boat fare, the fare will belong to group price, and will retain the full charter cancellation conditions.

Any cancellation must be notified by a written statement either by e-mail or mail.

The date of receipt of the mail or cancellation email will define the cancellation fee schedule.

  • Cancellation conditions for individual bookings 


Cancellation from 60 to 31 days before the date of departure: 30% of the total amount of the cruise/stay. 

Cancellation from 30 to 21 days before the date of departure: 50% of the total amount of the cruise/stay. 

Cancellation 20 days before the date of departure: 100% of the total amount of the


  •  Cancellation conditions for group booking (from 10 participants) 


Cancellation from 90 to 61 days before the date of departure: 30% of the total amount of the cruise/stay.

Cancellation from 60 to 31 days before the date of departure: 50% of the total amount of the cruise/stay. 

Cancellation 30 days before the date of departure: 100% of the total amount of the cruise/stay.

  • Cancellation conditions for charter registrations 


Cancellation 90 days before the date of departure of the boat : 100% of the total amount of the cruise/stay for all places not sold. 

In case of cancellation of customers on a charter boat rate, the price may change to a group price, if the departure of the boat is more than 90 days, on written request (email) by the group leader. 

Any charter must be signaled during the confirmation of the file by a comment in the file (FC + name of the group). 

In case of cancellation of customers on a charter boat rate, less than 90 days before departure : The group leader finds other participants at the charter rate to replace the participants who have canceled, or the cancellation fees will be applied at 100%.


  • Cancellation conditions for a full charter Cancellation 


90 to 61 days before the date of departure: 50% of the total amount of the cruise/stay. 

Cancellation from 60 to 31 days before the date of departure: 75% of the total amount of the cruise/stay. 

Cancellation 30 days before the date of departure: 100% of the total amount of the cruise / stay.  

The minimum of guests needed to guarantee the trip departure is 8 participants.

At more than 30 days from departure, Dune reserves the right to cancel a cruise without compensation if the number of participants is insufficient.

9. Liveboard or journey cancellation and Force Majeure


Dune reserves the right to cancel a departure for reasons of force majeure such as natural disaster, epidemics, war, strikes, riots, etc…

Dune declines all responsibility for events such as injury, death or destructions of personal belongings due to acts of war, insurrections, military actions, revolutions or exceptional weather/seismic events, that would occurred beyond its control.

Any unpredictable and insurmountable event that would happen beyond Dune’s control constitutes a case of force majeure. If this case occurs, this will be notified to the customer as soon as possible. Due to natural disasters, revolutions, wars, or state decisions, the customer cannot claim any compensation if the trip is shortened or cancelled. This also applies to anything that may make it impossible for customers to benefit some of the services (e.g. modification of the itinerary relating to a government decision, military maneuver, etc.).

The closure of roads, airports, stations, marinas and the suspension / cancellation of trains, planes, boats, etc. due to decisions by carriers, administrations, etc. are not covered by DUNE and do not give rise to allowances. 

The DUNE Red Sea team is at your disposal for any further information and wishes you a very nice trip filled with wonderful encounters.

10. Contacts


Reservation contact : BRANCA Eléonore (COUNTRY MANAGER DUNE)
Cell : 00 33 (0)6 58 64 60 58
Mail : eleonore.branca@dune-world.com 

Contact DUNE DJIBOUTI : BARRE Axel (MANAGER NEMO, DUNE SOUDAN and DJIBOUTI)
Cell : +20 10 96 67 64 91 (djiboutian phone forthcoming)
Mail : axel.barre@dune-world.com 

Local contact HOUMED Ali
Travel agency SAFAR
Djibouti BP 6941
Cell : +253  81 41 15
Mail: safar.djibouti@gmail.com

Contact DUNE RED SEA ZREIK Nathanaël (GENERAL MANAGER DUNE RED SEA)
Cell : +20.11.22.71.24.97